At Lili Oli Ltd we are committed to protect and respect your privacy in compliance with the General Data Protection Regulation (GDPR) (EU) 2018. This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

When do we collect personal data about you?

We may collect personal data when you interact with us in person, through correspondence, by phone, by social media, or through our website.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

Why do we collect and use personal data?

We collect and use personal data for reasons, including but not limited to:

• Processing online orders/enquiries or following up on customer emails or phone calls.

• Sending you news or marketing communications. This may include; information about our products and services or design related content. All communication is subscription based and requires your consent.

  • You may opt out of receiving any, or all, of these pieces of communication from us by following the “unsubscribe” link, or by contacting us directly.

• Performing direct sales activities in cases where legitimate and mutual interest is established.

• Contacting you to conduct research such as surveys and interviews.

• Supporting HR and administrative functions, such as processing payments and recruiting staff.

• Improving the content and relevance of what we send to you.

• Helping improve the content we display on our website.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

What type of personal data is collected?

We collect the following types of information for various purposes to provide and improve our service to you:

Personal Data

When individuals contact us about receiving information about our goods and services, Lili Oli Ltd requires you to provide personal contact information that can be used to contact or identify you.

Personally identifiable information may include, but is not limited to:

• First name and last name

• Company name

• Email address

• Company and/or home address

• Phone number

• Bank account details

• Credit card information

Usage Data
We may collect information on how our website is accessed and used through the use of cookies. See “Cookie Policy”.

Location Data
We may use and store information about your location if you give us permission to do so. We use this data to provide features of our services and to improve and customise the service we offer.

You can enable or disable location services when you use our website at any time, through your device settings.

How long do we keep your personal data?

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

Your rights to your personal data

Your privacy is important to us. It is Lili Oli Ltd’s policy to respect your privacy regarding any information we may collect from you across our website, https://lilioli.com.

Specifically, under GDPR you have the right to request the following:

1. The right to be informed

2. The right of access

3. The right to rectification

4. The right to erasure (or be forgotten)

5. The right to restrict processing

6. The right to data portability

7. The right to object

8. Rights in relation to automatic decision making and profiling

For more information on GDPR and your rights please see:

https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/

Third parties

In most circumstances we will not disclose your personal information without consent, except where we are required to do so by law.

We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

We may disclose your personal data to our suppliers insofar as reasonably necessary for the purposes of providing the services and/or goods as specified in any contract that may be agreed between Lili Oli Ltd and the client.

Lili Oli Ltd may from time to time link to third party websites displaying useful content. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

Changes to our Privacy Policy

We may update our Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact us

This website is owned and operated by Lili Oli Ltd, registered in England and Wales, Company Number 9723717. Our registered office address is 17 Aran Close, Harpenden, AL5 1SW.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.

If you have any questions about how we handle user data and personal information, feel free to contact us:

• By post, to the address given above

• Using the contact form on the website

• By email: design@lilioli.com

Your right to complain with a supervisory authority

If you have contacted Lili Oli Ltd and remain dissatisfied, then you have the right to apply directly to your national supervisory authority for a decision.

The supervisory authorities can be contacted at: Information Commissioner’s Office (ICO) (ico.org.uk).